Shipping policy

Last Updated: September 2026

At Arden Sul, we aim to make sure your order reaches you safely and on time. All orders are carefully packed before being handed over to our delivery partners.

1. Delivery Across Pakistan

We currently offer delivery across Pakistan through trusted courier services.

Orders are generally delivered within 4 – 6 working days, depending on your location. Delivery to remote areas may take a little longer.

2. Order Processing

Orders are usually processed and dispatched within 1 – 2 working days after confirmation.

Once your order has been dispatched, you will receive your tracking details where available.

3. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

From time to time, Arden Sul may offer free shipping promotions on selected orders or during special campaigns.

4. Cash on Delivery

Cash on Delivery (COD) may be available for orders within Pakistan.

For COD orders, our team or delivery partner may contact you to confirm your order before dispatch.

5. Delivery Delays

While we work with our delivery partners to deliver orders within the estimated timeframe, occasional delays may occur due to:

Weather conditions
Public holidays
Courier service disruptions
Incorrect or incomplete delivery information
High order volumes during sales or seasonal campaigns

Arden Sul is not responsible for delays caused by circumstances outside our control. We will, however, do our best to assist you in tracking your shipment.

6. Incorrect Address or Contact Information

Please make sure your name, phone number, and complete delivery address are correct when placing your order.

Arden Sul cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

7. Refused or Undelivered Orders

If an order is refused or cannot be delivered because the customer is unavailable or provides incorrect information, additional delivery charges may apply if the order needs to be shipped again.

8. Damaged Packages

If your package appears damaged when you receive it, please contact us as soon as possible.

We recommend taking clear photos or a video of the package and product before opening or immediately after receiving it, as this may help us investigate the issue.